FAQ

Welcome to the Cuppashanti FAQ! Whether you're curious about our cups, the Creative Community Fund, or shipping details, we've got you covered. Sip through the answers to our most common questions below. If you still have questions, just drop us a message!

1. About Our Cups

  • What materials are your cups made from?

Our cups are crafted from New Bone China (100% Vegan), designed for durability and elegance.

  • Are the cups microwave and dishwasher safe?

Most of our cups are microwave and dishwasher safe. However, Ancestral Elegance and Pink Majesty require a little extra love with hand-washing due to their unique antique gold accents.

  • Tell me more about the gold accents on some cups.

The gold accents on certain cups, like Ancestral Elegance and Pink Majesty, are crafted with a special antique finish designed to gently fade over time, creating a beautiful rustic look. This natural fading adds character to each cup, giving it a one-of-a-kind, vintage charm.

  • What’s the cup capacity?

Our cups are generously sized at 16 oz (473 ml), perfect for cozy sips of tea, coffee, or any warm comfort!

  • Are the cups stackable?

Yes, our cups are designed to be stackable, making them easy to store and display!

2. Shipping & Delivery

  • Where do you ship internationally?

Currently, we’re available in the UK, Ireland, and the UAE. We’re excited about expanding across Europe soon! If your location isn’t listed, feel free to reach out at siptheculture@cuppashanti.com for assistance.

  • How much does shipping cost?

UK shipping starts from £4.99, but since our rates are weight-based, it may vary depending on the number of cups in your order. Look out for our special shipping offers!

  • Will I get a tracking number?

Absolutely! Once your order ships, we’ll send a tracking number so you can follow your cup's journey to your door.

3. Returns & Exchanges

  • What’s your return policy?

We accept returns within 7 days of delivery, provided the cup is unused and in its original packaging. Due to hygiene reasons, we can’t accept used items.

  • What if my cup arrives damaged?

Oh no! If your cup arrives damaged, let us know within 48 hours. Just send us a photo at siptheculture@cuppashanti.com, and we’ll take care of the rest with a replacement or refund.

  • Can I exchange a cup for a different design?

Yes, as long as it’s unused and in its original packaging, we’d be happy to process an exchange within 7 days of delivery.

4. The Creative Charity Fund

  • What is the Creative Charity Fund?

With every cup you purchase, £1 goes to our Creative Charity Fund, supporting artists and creatives across Africa, the diaspora, and beyond. The best part? You, our customers, get to decide how the funds are used!

  • Who do you collaborate with for the fund?

We partner with a variety of organisations and independent creatives, and we’re always looking to expand. If you have suggestions, reach out!

5. Cuppaculture Blog

  • What is Cuppaculture?

Cuppaculture is our blog where we feature talented artists and creatives from around the world. It’s a space to celebrate African and diaspora artistry, and we’d love to hear from you!

  • How can I be featured on Cuppaculture?

If you're an artist or creative with a story to share, send us an email at siptheculture@cuppashanti.com with your proposal. We’re always excited to discover new voices!

6. Care Instructions

  • How should I care for my cup?

For regular use, most of our cups are dishwasher safe. However, cups with gold accents (like Ancestral Elegance and Pink Majesty) should be hand-washed to preserve their antique finish. Use a soft sponge, avoid any hard or wired sponges, and air dry to keep your cup looking pristine. Gently pat to dry, avoiding harsh rubbing on the surface to maintain its charm.

  • Can I put hot drinks in the cups?

Definitely! Just remember to use the handle when your drink is extra hot—our cups are made with a larger size in mind, so we want you to sip comfortably.

7. Order Issues

  • I entered the wrong shipping address. What should I do?

If your order hasn’t shipped yet, email us at siptheculture@cuppashanti.com ASAP, and we’ll update your address. If it’s already on its way, we’ll do our best to help.

  • I didn’t receive my order confirmation. What should I do?

Check your spam or junk folder. If it’s not there, please contact us at siptheculture@cuppashanti.com to ensure your order was processed.

  • What if my order is delayed?

Occasionally, shipping carriers experience delays. Please check your tracking number for updates, and feel free to reach out if you have any concerns.

8. General Enquiries

  • Do you collaborate with artists for your campaign imagery?

Yes! We work with African and diaspora artists to capture the essence of our cups in every collection. Our imagery proudly showcases their incredible talent.

  • How can I contact Cuppashanti?

Email us anytime at siptheculture@cuppashanti.com. We aim to respond within 48 hours.